Nespresso Espresso Coffee Machine Review

I was first introduced to a Nespresso machine many years ago while visiting with my sister. My husband and I are both big coffee drinkers, and we’ve become quite fussy over the years. When buying coffee out and about, I find it’s a bit hit and miss (about 50% success rate for a good coffee); I do have a few favourite spots that guarantee me a good drop every time including the local Muffin Break and Coffee General on New Zealand’s North Shore.

When it comes to coffee at home, I’ve tried coffee bags, instant (for very drastic situations), plunger and a manual coffee machine. Coffee bags I don’t mind so much and often grab these if I’m travelling, instant is terrible, plunger is a bit messy and the result grainy, and the short stint my husband and I had with a (cheap) manual coffee machine over a decade ago was a bit of a disaster.

This year, I splurged and bought a Citiz & Milk Espresso Machine in red.

Citiz & Milk Espresso Machine

Citiz  & Milk Espresso Machine in red

This is it featured on the kitchen bench.

Citiz  & Milk Espresso Machine in red

With Christmas coming up, I thought a review of my experience might be useful. I’ve had the machine for 5 months or so now. 

What I love

  • It makes (really) good coffee every time. So happy with the quality of the extracted coffee.
  • Ultra easy to use
  • It’s simple to clean and keep clean (expect milk attachment which I discussed in Drawbacks below). The machine really doesn’t need much cleaning at all! Just emptying the used pod tray and a wipe over every now and again.
  • The design is stylish and is compact enough to leave on the kitchen bench
  • Cheaper than buying coffee out
  • Pods are recyclable 
  • I enjoy delighting friends with great coffee when they visit
  • Can froth cold and hot milk


  • The Nespresso coffee pods aren’t readily available in stores. You either have to go to a store, or order online from the Nespresso store. The closest store to me at the moment is over 30 minutes away, and I do like to go to the store instead of buying them online so I can recycle the pods.
  • Pods make for more waste. It was important for me to make sure if I got a pod machine, I recycled the pods. It would be great if there was a more convenient/better system for recycling pods. 
  • Coffee costs about $1 a cup, so it’s not cheap, but still much more affordable than buying coffee out.
  • I found with the milk frother, I couldn’t fill to the max line because the milk would bubble and overflow out the top of the container (the seal didn’t hold it in). The issue with this is because the Citzi & Milk model has the milk frother incorporated, the milk went right down under the machine and through the deck and it was a nightmare to clean! So now I don’t EVER fill it to the recommended line. I fill the milk to just so I can still see the frother knob and that gives me just enough milk for one cup of coffee. I never have the problem with milk overflowing now, however, it is a bit annoying that something I purchased isn’t functioning to its capacity. 

EDIT UPDATE: After chatting to both Nespresso and getting tips from others, I now remove the cappuccino spring from the frothing attachment and it means I can fill the milk up a little more (but still not best to the max line).

Review of the Nespresso Coffee Machine Milk Frother

Overview of Drawbacks

Because of the milk issue, I would be inclined to recommend the basic Inissia model (which my sister has) with the seperate milk frother attachment over the Citiz & Milk model. The Citiz looks good because it’s all together which I really do like, but for the extra price, I’m not sure it’s worth it when filling the milk to the max line is SUCH a disaster in terms of cleaning. If you had the milk machine part seperate, at least spillage would just be on the kitchen bench and easy to clean rather than permeating through the deck of the Citiz & Milk model. The Nespresso machine itself is excellent (which the basic Inissia model is too) and will save about $100 going with the cheaper option. However, if you only fill the milk to where I do, there is no problem, so it all works fine now. There are other even more expensive models but I haven’t had any experience with those.

Nespresso Inissia (with seperate milk frother)

Nespresso Inissia Ruby Red

Set up

I have my machine permanently set up on my kitchen bench. It’s used 3-6 times everyday.  I purchased two identical containers that I sit behind the machine. One to store all my fresh pods, and one with the pods that are ready for recycling. I also purchased Alex Liddy Facet Double Wall Espresso and Latte glasses which I love so much! They keep coffee insulated and hotter for longer, but the glass is cool to touch. They enhance the coffee experience for me. However, the glasses are REALLY fragile, and if other members of the family would handle them, or even put them in the sink with dishes to go in the dishwasher, they would break. They were quite expensive so it’s such a shame. However, I loved the experience of the cups so much, I would buy them again, and just hand wash them and make sure NO ONE ELSE TOUCHES THEM. Ha. 

Nespresso Coffee Machine Review - Citzi & Milk Espresso Machine in red

My Favourite Nespresso Pods

I like my coffee medium strength and smooth, and below are the Nespresso pods I like the best (from what I have tried):

  • Volutto
  • Linizio Lungo

My Favourite Non-Nespresso Pods

Non-Nespresso Pods are not recommended with warranty (of course) but I do use non-Nespresso pods in my machine sometimes. They are usually plastic but can still be recycled by scooping out the coffee on the inside (compost) and placing the plastic part in the recycling bin. My favourites are:

  • Jamaica Blue (available online and from Jamaica Blue cafes)
  • Avalanche THREE (NZ brand – available from the supermarket – not sure if available in Australia)

Iced Coffee

Iced Coffee is such a nice treat during the hot months, and this is how I make it. Since being in NZ, I’ve discovered Lewis Road Chocolate Milk (with Whittaker’s chocolate) – so yum! 


I really enjoy the Nespresso machine. There is no doubt the machine makes GREAT coffee, every single time, and it has saved me spending money on buying coffee out. Every morning, I delight in making myslef a great cup of coffee – ahhhhh, so good! 

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  • Reply
    November 24, 2015 at 9:51 am

    Regarding your comment about the milk frother and overflow, I always use the smaller attachment rather than the larger. You can then fill the milk to the top line and you do get enough froth for a couple of cups( I don’t like much so fine for me) and I’ve never had overflow. Worth a try? We have had ours for abour 5 years so the may have changed a little I that time.

    • Reply
      Kelly - Be A Fun Mum
      November 24, 2015 at 10:07 am

      Thanks for the feedback Janine. I don’t know if I missed something but no other attachments came with mine. I’ll have another look at it and see.

    • Reply
      November 24, 2015 at 1:34 pm

      I don’t think the new machines come with seperate choices for frothers. I have an old machine, maybe 4 years, and it has different inserts, 1 that just lightly aerates the milk while heating it and the other whisk type one that froths. I never use the whisk one. I love my machine. It had an issue with the seal after warranty had expired, but for about $150, we sent it back for repairs, and had loan one in meantime. Very happy.

  • Reply
    November 24, 2015 at 10:15 am

    I agree – our Nespresso is FABULOUS (Hubby and I are also Coffee Snobs)! I have the Nespresso U in black with the same Milk Frother. If you remove the spiral attachment, it doesn’t overflow and you still get a great latte effect.
    AND seriously, there are a lot of very large companies that could take some Customer Service lessons from Nespresso. I cannot fault them. Always Polite, Always do what they say they’ll do and Always go the extra mile. We’ve had our Frother replaced and our Machine cleaned and fixed (minor problem – no biggie), they sent us a replacement machine while it was getting fixed, paid for everything AND sent us an entire sample set of capsules ‘for our trouble’. Best investment ever! x

    • Reply
      Kelly - Be A Fun Mum
      November 24, 2015 at 10:44 am

      Someone else mentioned to take the frother out but mine doesn’t work if it’s not in there. I prefer less foam, so that would be ideal. I might inquire about it. Thanks for the feedback!

  • Reply
    November 24, 2015 at 1:39 pm

    You take the springy bit off the frother and that is the smaller attachment, much less but still some froth.

  • Reply
    Mandy, Barbie Bieber and Beyond
    November 25, 2015 at 11:47 am

    I love my Nespresso machine. There is no way I can stomach instant coffee anymore. I tend not to use my frother as mine is a pain to clean.

  • Reply
    Juan Miguel @Nespresso Machine Reviews
    December 29, 2015 at 5:52 pm

    Everybody loves cream in their coffee and not every coffee machine can deliver just the right amount of froth you need in your coffee. This espresso machine though gives you the convenience to control the amount of foam you want in your coffee by the click of a single button.

  • Reply
    July 4, 2016 at 4:05 pm

    Nespresso machines have reduced in price since purchasing mine. I agree they really make a nice consistent cup of coffee to enjoy! I really loved my aeroccino, sadly it stopped working after 2 years. I did get my monies worth though. I don’t recall that the milk spilled out. I replaced with a generic milk frother but I found that i liked my original one better. The pixie machine I had was so easy to use, the only problem was that I found recycling the capsules a bit difficult because I didn’t live near a nespresso recycle centre. I ended up thinking outside the square and finding different ways torecycle the empty pods you can get some great ideas here

  • Reply
    Clifford Dunn
    July 30, 2016 at 11:05 pm

    Awesome Post Kelly!!! i like this espresso coffee maker due to their awesome functionalities. Thought some drawback in using this machine but overall it is one of the best home coffee machine.

  • Reply
    David bogie
    May 14, 2017 at 6:11 am

    I hope you got your misperceptions about how to use the Aeroccino’s single whisk thingy straightened out. It’s all in the manual but who reads those, right? The spring is for foaming. Foam=milk plus lots of air. The spring incorporates the air. The illustration on the inside of the ‘ccino has a little spring icon next to the lower line. Do not fill above that line when foaming with the spring whisk. As you found out, the volume will more than double as air gets incorporated. The spring collar slips off and can be stored on those two little plastic prongs on the inside of the lid. When you remove the collar the whisk becomes a frother. Froth=milk plus a bit of air. You can fill the ‘ccino to the upper line only when using the frother.
    There is a reddit group for nespresso users and Nespresso has a facebook presence. Both are fun reading. And there are literally hundreds of videos on YouTube about your Citiz&Milk unit. I have one myself.

  • Reply
    James Worthington
    February 1, 2020 at 3:15 pm

    I had trouble like yourself with overflow but then realised the top line is actually the max for doing milk cold (holding the button down for 5 secs) the lower line is for hot frothing.

    You are welcome:)

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